FAQ

Frequently asked questions

Why do you not do refunds or exchanges?

Although some plants like succulents are hardy and very forgiving we do not do refunds or exchanges with your plants because it is to hard on the them to keep going back and forth during the shipping process. Do not let this change your mind when shopping with us. We will work with each customer individually to resolve any issue you may have if something should happen with your purchase during shipping, you change your mind or you want to cancel your order.



Can I cancel my monthly subscription?

Yes! You can cancel anytime! No questions asked! We want you to be completely happy with your plants and we also understand that things come up and sometimes you just need to save money! You can sign up anytime if you should change your mind and want to come back!



What do I do if my package has not been recieved but I received an email saying my package has been delivered?

1. Contact us right away and let us know via email @ michele@madplanter.net. 2. Contact your local post office and file a complaint.



What is the local deliver fee?

We deliver locally within a 25 mile radius of our location in Phoenix AZ. Our fee is equivelant to the shipping fee in all plant sales.



What are the zones that you see commonly see referred to in a description of a plant on the internet?

The zones 9, 10, 11 etc. you see commonly referred to are zones created by the USDA by state that show how well a specific plant will do in your climate. Click the link on the about page to see what zone your state is in.



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